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mustikajitu Privacy Policy: What We Collect and Why

This Privacy Policy tells you exactly what personal data mustikajitu collects when you open an account, make a deposit via DANA, OVO, GoPay or QRIS, and contact our…

Data collected only for your accountDANA, OVO, GoPay & QRIS transaction recordsSecure storage with access controlsYour right to request changesContact path always available
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mustikajitu mustikajitu Privacy Policy: What We Collect and Why
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review, correct or delete any personal data we hold on your account, our support team handles privacy requests through the same channels as account and payment queries. Whether you are in Denpasar or anywhere else in Indonesia, the path to our data team starts from the Help section inside your account. We aim to acknowledge privacy requests within one business day and resolve them within seven.

Team online

Live Chat

Open the Help icon inside your account and select Privacy Request. Our agents are available around the clock to log and route your data query to the right team.

Email Support

Send your full request to our data contact address listed in the account Settings page. Include your registered phone number so we can verify your identity before making any changes.

Account Settings Path

Head to Settings, then Privacy inside your account. From there you can download a copy of your stored data, update contact details or submit a deletion request directly.

DATA HANDLING STANDARDS

How mustikajitu Handles Your Account and Payment Data

Every data practice described here applies to your account from the moment you complete phone verification through to any withdrawal you process via OVO, GoPay or bank transfer.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections — slots, live tables or the sportsbook — see the most activity. You can manage cookie preferences in your browser settings at any time.

Account Security

Phone verification is required before any account access is granted. If we detect unusual login behaviour, your session is paused and a re-verification SMS is sent to your registered number before access resumes.

Payment Data Retention

DANA, OVO, GoPay and QRIS transaction references are retained for reconciliation and kept only as long as required. Bank transfer and virtual account records follow the same schedule, documented in full in your account's Privacy section.

Third-Party Sharing

We share data only with the payment processors that handle your chosen rail — for example, the QRIS network or your virtual account bank. We do not pass your data to advertisers or unrelated third parties.

Data Correction Rights

You can request a correction to any stored detail — name, phone, email — directly from the Settings path in your account or by contacting support. We process correction requests within seven business days of identity verification.

Policy Updates

When this policy changes in a material way, we notify you via a banner on the next login and update the revision date in the document. Continued use of your account after notification means you accept the updated terms.

Privacy Policy Questions We Hear Most

The questions below cover the data points that come up most often when you contact our support team about the mustikajitu Privacy Policy — from what we store when you deposit with GoPay to how you can ask us to delete your account data.

We collect your name, phone number, email address and the payment method you register — whether that is DANA, OVO, GoPay, QRIS or a bank transfer account. Phone verification is required before your account becomes active.

Yes. Transaction references for DANA, OVO, GoPay and QRIS deposits and withdrawals are retained for financial reconciliation. The retention period is set out in the full policy document in your account Settings under Privacy.

Go to Settings, then Privacy inside your account and select Download My Data. Alternatively, contact our support team via Live Chat and ask for a data export — we aim to fulfil requests within seven business days after identity verification.

You can submit a deletion request from the Privacy section of your account or through our support email. Note that some records — such as payment transaction references — must be kept for a legally required period where local law permits before full deletion.

We share data only with payment processors handling your chosen rail — for example, the QRIS network or your virtual account bank. We do not sell or pass your data to advertisers or unrelated third parties under any circumstances.

We use session cookies for login continuity and analytics cookies to see which sections of the lobby you visit. You can adjust or block cookies via your browser settings; disabling them may affect how your account session behaves.

Contact us immediately via Live Chat or the privacy email listed in your account Settings. We treat data misuse reports as high priority and will investigate and respond within one business day of receiving your report.

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